Frequently Asked Questions

Everything you need to know about your Baby Tula experience.

How long will it take for my order to ship?

Most orders are processed within 1-3 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location within the US.

What is your return policy?

We offer a 30-day return policy for items in new, unwashed condition with original packaging. Please note that certain promotional or final sale items may not be eligible for return.

Are Baby Tula carriers ergonomic for my baby?

Yes, all our carriers are designed to support a natural 'M-position' for healthy hip development and provide optimal lumbar support for the wearer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options via Shop Pay or Afterpay.

Do you offer international shipping?

This store specifically services the United States. For international orders, please visit our regional sites or authorized local retailers to ensure the best shipping rates and service.

How do I care for and wash my Tula carrier?

We recommend spot cleaning as needed. For a full wash, use a cold machine cycle with mild detergent on a delicate setting and air dry. Avoid bleach or fabric softeners.